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November 06, 2004

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iedge

The problem experienced by motorists in dealing with the Congestion Charge and Transport for London are sadly not surprising.Guys! You will not be surprised that we get lots of complaints from motorists about poor customer service and downright rudeness on the part of Tfl and their contractors.We recently got one person's 15 invalid Congestion Charge penalties cancelled. To everybody's astonishment Transport for London re-issued the penalties and the whole appeal process has had to restart. A while ago I wrote to Transport for London questioning the robustness of their accounting systems and their IT systems. Needless to say I have not had a response.

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